Return & Refund Policy

Thanks for shopping at Jaiva’s Online Store –

If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item packaging must be unopened and in the same condition that you received it. Packaging once opened will be ineligible for return as the contents are perishable.

Your item needs to have the receipt or proof of purchase.


It can take up to a week for an item to reach us once you return it. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Non- Refundable/ Non- returnable Products / Services: 

Certain Products / Services are non- returnable and Non Refundable : such products and services cannot be claimed under this refund / return policy. 

Contact Us

If you have any questions on how to return your item to us, contact us.

Email id here:

Contact Number here : +91 8590574201

Postal Address :
 Indian Organic Farmers Producer Company Limited, Marvar Junction,  Aluva-Perumbavoor KSRTC Road, Aluva – 683101